How Microsoft Teams Direct Routing Can Improve Your Business Communications

In today’s fast-paced business environment, effective communication is key. And with the rise of remote work and virtual teams, the need for reliable and high-quality voice calling has never been greater. Microsoft Teams is a powerful platform that offers a comprehensive suite of communication tools, including voice calling. One of the features of Teams is Direct Routing, and in this article, we will explain how it can improve your business communications.

Direct Routing is a feature of Microsoft Teams that allows users to make and receive PSTN (Public Switched Telephone Network) calls using the platform. PSTN is the traditional phone network that is used for voice calls, and it allows users to make calls to phone numbers outside of their organization. This feature allows organizations to connect their existing on-premises PSTN infrastructure (such as PBX systems) to Microsoft Teams, so users can make and receive PSTN calls through Teams, while still being able to use their existing phone numbers and phone system features.

One of the main benefits of Direct Routing is that it allows organizations to take advantage of the collaboration features of Microsoft Teams, such as instant messaging, file sharing, and video conferencing, while still being able to make and receive PSTN calls. This eliminates the need for organizations to maintain separate phone and collaboration systems, which can help to improve efficiency and reduce costs.

Another benefit of Direct Routing is that it provides organizations with more flexibility and control over their voice calling capabilities. By using Direct Routing, organizations can use their existing PSTN infrastructure and phone numbers, which can help to improve the user experience and reduce the need for additional hardware or licensing.

Direct Routing uses Session Border Controllers (SBC) to enable communication between the PSTN and Microsoft Teams. SBC is an edge device that provides security and protocol normalization for the session traffic between the cloud and the PSTN. This helps to ensure that calls are secure and of high quality.

In order to set up Direct Routing, it is required to have an Exchange Online Plan 2 or Office 365 E5 plan, and is also recommended to be set up by an IT administrator or a qualified technician, because it is a feature that requires some technical skills and knowledge.

In conclusion, Direct Routing is a feature of Microsoft Teams that can help to improve business communications by allowing users to make and receive PSTN calls through the platform, while still being able to take advantage of the collaboration features of Microsoft Teams. It can also provide organizations with more flexibility and control over their voice calling capabilities, and can help to improve efficiency and reduce costs.”

We have team of expert UC consultants at Three Tech Services who can help you plan and deploy Teams Direct Routing efficiently.

Contact Us today for a free consultation.

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